Communication plays a major role in our day to day life. It’s the process of transmitting messages through one another. Yet it is also noted that many of the problems that arises in the society, organization or even in university life is due the lack of effective communication skills. Improper or unclear communication may leads to a barrier to expose our skills. Hence effective communication is a very important tool to prove our skills to the outside world.
For example, let us look at the example of call centres.Effective communication within limited time to the customers gives the best impression of that particular company or Organization. Recently one of my friends who worked in call centre shared her experience. She was terminated from the organization reasoning that unable to answer the calls in a particular time period effectively. It indicates that she was lacking effective communication skill to satisfy the customer needs on time. Since call centre was mainly based on oral communication process it is essential to have a perfect effective communication skill to deal with the different kinds of customers and also to succeed others attention in the work place. In addition, I am being a science student,I can prove my research work to the public only by publishing either by a written journal or an oral presentation. Hence we find that whatever we do, effective communication is necessary in our daily life progress.
Not only in workplace, even in university life effective communication is essential within friends. University is a place where we meet friends of different cultures and different accents. As my own experience I felt difficulty to follow some friends’ accent at the beginning as most Singaporean friends use singlish accent. On the other hand rather than just transferring verbal messages, almost 93% of communicating messages is meant through non verbal communication cues. Hence it is well important to communicate to others by using the right non verbal communication cues.
For example, let us look at the example of call centres.Effective communication within limited time to the customers gives the best impression of that particular company or Organization. Recently one of my friends who worked in call centre shared her experience. She was terminated from the organization reasoning that unable to answer the calls in a particular time period effectively. It indicates that she was lacking effective communication skill to satisfy the customer needs on time. Since call centre was mainly based on oral communication process it is essential to have a perfect effective communication skill to deal with the different kinds of customers and also to succeed others attention in the work place. In addition, I am being a science student,I can prove my research work to the public only by publishing either by a written journal or an oral presentation. Hence we find that whatever we do, effective communication is necessary in our daily life progress.
Not only in workplace, even in university life effective communication is essential within friends. University is a place where we meet friends of different cultures and different accents. As my own experience I felt difficulty to follow some friends’ accent at the beginning as most Singaporean friends use singlish accent. On the other hand rather than just transferring verbal messages, almost 93% of communicating messages is meant through non verbal communication cues. Hence it is well important to communicate to others by using the right non verbal communication cues.
