First of all, I wish to elucidate some points about emotional intelligence (EQ) since most of the conflicts occur due to failure to control the emotions. EQ is the ability to control oneself feelings with respect to other people’s feelings and emotions in order to build strong relationships.
For example, let me explain this example of my friend’s conflict with the employer of the organization. One of my friend name Ahmed after completing his school level worked in airport as an accountant. From his early child hood days he was very much interested to do higher education but due to financial difficulties he was unable to go for higher studies. Recently he applied for a degree course which was sponsored by the organization he worked. With full of hope and dreams, he applied and was successful in getting that scholarship from the organization. Now the second step for him was to get approved by the university. He filled the necessary documents and submitted to officer incharge. A week later he was shocked to hear that he was not approved by the university. This was disgusting for him as so many colleagues were approved for the course who were lower than Ahmed’s standard.
He was so disgusted that he made an appointment with the college registrar officer to justify the reasons for his disapproval. He came to know that his application which was sent from the organization was too late to get the required course.
From this example we can find that this incident may affect the relationship between employee (Ahmed) and employer of the organization. If Ahmed had been good in EQ,the conflict between the employer and the employee can be prevented. But since it was his early childhood dreams would he control his emotions to the employer in charge???Would Ahmed be sincere and good enough to share his views with the employer after this incident???
On the whole, I would like to clear out that if Ahmed has the ability to control emotions, this incident will ends in no conflict. But if he hadn’t controlled his emotions, this may end in conflicts such as Ahmed may argue with the officer in charge. Ahmed can complain to the higher officer rather than arguing with him. Thus we find emotional intelligence (EQ) is an important fact to be developed by each and every human person for developing strong relationships.(Note: I didn’t mean to say to control emotions and remain calm for injustice events).
For example, let me explain this example of my friend’s conflict with the employer of the organization. One of my friend name Ahmed after completing his school level worked in airport as an accountant. From his early child hood days he was very much interested to do higher education but due to financial difficulties he was unable to go for higher studies. Recently he applied for a degree course which was sponsored by the organization he worked. With full of hope and dreams, he applied and was successful in getting that scholarship from the organization. Now the second step for him was to get approved by the university. He filled the necessary documents and submitted to officer incharge. A week later he was shocked to hear that he was not approved by the university. This was disgusting for him as so many colleagues were approved for the course who were lower than Ahmed’s standard.
He was so disgusted that he made an appointment with the college registrar officer to justify the reasons for his disapproval. He came to know that his application which was sent from the organization was too late to get the required course.
From this example we can find that this incident may affect the relationship between employee (Ahmed) and employer of the organization. If Ahmed had been good in EQ,the conflict between the employer and the employee can be prevented. But since it was his early childhood dreams would he control his emotions to the employer in charge???Would Ahmed be sincere and good enough to share his views with the employer after this incident???
On the whole, I would like to clear out that if Ahmed has the ability to control emotions, this incident will ends in no conflict. But if he hadn’t controlled his emotions, this may end in conflicts such as Ahmed may argue with the officer in charge. Ahmed can complain to the higher officer rather than arguing with him. Thus we find emotional intelligence (EQ) is an important fact to be developed by each and every human person for developing strong relationships.(Note: I didn’t mean to say to control emotions and remain calm for injustice events).
Hi!
ReplyDeleteThats really too bad for your friend. Sadly, adminstrative personnel frequently are capable of retribution if they feel they have not been respected enough, which might have happened as a result of Ahmed's over enthusiasm.
I do think that EQ is certainly important in the workplace. It helps us to deal with people in a manner that encourages the 'best deal', one where everyone leaves satisfied. I do so like to explain it by the word 'compromise', which as my friend shared with me, means: The art of cutting the cake such that everyone thinks (s)he has the biggest slice.
I do hope Ahmed tried to communicate his intentions to the administrative officer properly after this fiasco.
Jonathan Lee
Hi,
ReplyDeleteIt is too upset for Ahmed. In my opinion, Ahmed needs to explain calmly and nicely to organization why his admission to university is failed. By explaining nicely, organization can also know their fault and organization can allow him another scholarship offer for next year uninversity admission. Although he is sad and upset for this year, I hope that he will be happy for next year.
Well, I must say that to a certain extent, conflict is imminent unless both parties try their best to prevent it. I feel that running away from it in this case here is not the best solution as it merely delays the inevitable.
ReplyDeleteWhat Ahmed needs to do is to sit down, try to find out why his application was late and what can be done to salvage/remedy the situation. The last thing that he should do is to try to blame someone as that would most certainly the first ingredient to a conflict.
As for the organisation, apologising may not be the easiest thing to do, but it is often the most effective. In addition, they should also try to negotiate with Ahmed to try to salvage/ remedy the situation. The worst thing that they could do would be to push the blame somewhere else without attempting to help Ahmed. That in addition to the last point of the earlier paragraph, would most certainly lead to a conflict.
I think Ahmed first, if possible, check with the university administrative if he would have gotten the place if the applicant was on time. It would be better for Ahmed especially when he explains to the organization and seek their assistance. If he can only be enrolled a year later, he can make use of the time to take some other courses that the organization might be able to support.
ReplyDeleteFirst of all, if the disapproval of the application was in fact due to Ahmed late submission of his application form, nothing much could be done even if Ahmed had a good EQ. I believe that the deadline is always strictly followed by the university administrative staff.
ReplyDeleteIt made the matters worst when Ahmed rushed into the administrative office to justify the reason for the disapproval.
However, if Ahmed's application was rejected only because of his disrespect to the administrative staff, probably the situation could still be salvaged with a sincere apology from Ahmed.